Every support team faces the same challenge: your help center is outdated the moment you publish it. A bug gets fixed in Jira. Features ship. Product evolves. But your knowledge base? Still showing last quarter's information.

The result is predictable. Support tickets pile up with questions your docs should answer. New team members can't find accurate onboarding materials. Customers get frustrated searching for solutions that don't exist yet.

Here's the truth: maintaining a help center isn't a documentation problem. It's an automation problem.

The Knowledge Base Maintenance Trap

Your team already documents everything in Jira. Every bug fix, feature release, and product change lives there. That's your knowledge base. It just needs to be translated into documentation people can actually use.

The gap between "issue resolved" and "help article published" is where knowledge dies. By the time someone manually writes the article, three more issues are resolved and waiting.

What if your help center updated itself?

How Automated Help Centers Work

FastDoc connects directly to Jira and watches for the signals that matter. When something meaningful happens (an epic closes, a release ships, a bug gets fixed), it automatically creates or updates the right documentation.

Set up automation rules once. Get documentation continuously.

Three triggers that keep help centers current:

Issue Status Changes When a support ticket moves to "Done" or "Resolved," FastDoc generates or updates the corresponding help article. Pull relevant information from Jira issues to automatically generate drafts for help articles, ensuring all technical details are accurate.

Sprint Completions Extract key updates from Jira and format them into concise reports at the end of each sprint. Perfect for internal documentation and team alignment.

Version Releases When versions ship, release notes and user-facing documentation generate automatically. No manual compilation needed.

Don't need full automation? Manual mode lets you select specific issues, tone, document type, and included fields right from the Jira issue view.

What Gets Automated in Your Help Center

Help Articles and FAQs: FAQs are an essential part of customer support, providing immediate answers to common questions and reducing the load on your support team. When bugs get fixed or features change, FastDoc automatically updates your KB articles. As product features evolve, FastDoc ensures your help documentation is always aligned with the latest updates, providing users with the most current information.

Learn more about creating effective FAQs and help articles that actually help.

User Guides and Tutorials A well-written user guide improves user experience, enhances customer satisfaction, and reduces support inquiries. FastDoc automatically generates initial drafts based on common functionalities tracked in Jira. Update your guides in real time as new features are developed or feedback is received, ensuring they always remain relevant.

Discover how to simplify complex processes with user guides.

Technical Documentation Generate documentation directly from development data in Jira, ensuring all technical details are accurate and up-to-date. Internal docs for engineering and ops teams that stay current with system changes.

Read about mastering technical documentation.

Release Notes and Product Updates Keep customers informed about what's new, what's fixed, and what's improved. Generated automatically when releases ship.

Write for Different Audiences Automatically

The same Jira issue needs to be documented differently for different readers. FastDoc delivers audience-aware writing tuned for each team.

One bug fix becomes:

• A technical note for engineers

• A help article for customers

• An FAQ for support agents

• A brief for customer success teams

Use FastDoc's templates to ensure consistency across all documents, or create your own templates that best fit your needs.

Native Integration with Your Workflow

FastDoc is more than just a Jira add-on; it's an AI-driven documentation assistant built on Atlassian Forge. No APIs to configure. No third-party connections.

It publishes directly to Confluence and shares updates to Slack or Teams. Publish instantly to Confluence for easy access.

Documentation That Scales With Your Team

Documentation isn't just for developers, it's essential for various teams across an organization:

Support Teams: Comprehensive help articles decrease the overall volume of support tickets by providing clear and accessible solutions.

Customer Success: Always have accurate product information for every customer conversation.

Product Teams: Generate sprint summaries and release notes automatically, keeping stakeholders informed.

Engineering: Document technical changes, incidents, and system updates as they happen.

Learn how agile teams optimize workflows with automated documentation.

Real Results from Automated Help Centers

When your help center maintains itself, teams report:

50-70% time savings on documentation tasks Reduced support ticket volume from better self-service Faster customer onboarding with current, accurate guides Better team alignment when everyone sees the same information

Self-service empowerment leads to higher customer satisfaction and better overall user experience.

Start Your Automated Help Center Today

Stop chasing documentation. FastDoc makes it simple to turn Jira activity into living documentation. Whether you're running support, managing products, or leading customer success, you can build a help center that updates itself.

From day one, FastDoc has been built as a native AI-powered solution, leveraging the latest advancements in AI to automate repetitive documentation tasks, keep updates accurate, and tailor content to meet the needs of different audiences.

Try FastDoc on the Atlassian Marketplace

Free trial. No credit card required. Built for Jira Cloud. Start automating in minutes.

Read more about how documentation drives agile success